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FAQs

Is my Membership ID automatically added to my Bookings?

No, unless you have made special arrangements with each Partner, you will need to quote your Passport to Rewards Member ID EVERY time you make a Booking with any of the Program Partners. You must include the letters ‘PR’ before the digits in upper case at all times.

Globus Get your bookings registered automatically
Provide Globus your PtoR Member ID and they will link it to your Globus consultant pin, which means every time you make a booking from that point forward you will receive your expected points. Simply contact their Reservation Team on 1300 230 234 and have your PtoR Member ID and Partner Consultant PIN handy.

What should I do if I have forgotten to add my Member ID to a Booking?

Unfortunately, your Member ID MUST be provided at the time of Booking to earn Passport to Rewards Points. Please Note - Passport to Rewards Headquarters cannot assign Membership IDs to Bookings this MUST be done via the relevant Partner's Reservation Department at the time of Booking.

When do my Bookings get added to my Activity Statement?

Data is uploaded within the first week of each month for the previous month.

For example if you made a Booking on January 4th it would not appear on your Activity Statement until February.

How do I calculate my Passport to Reward Points for each Booking?

One Reward Point is awarded for EVERY one dollar that a participant Books with one of the participating Partners. This excludes air, taxes, cancellation fees and non-commissionable product.

How do I view my monthly Activity Statement?

Statements will be emailed to your nominated email address each month. In addition to this, you can view your Activity Statement at any time online under the menu tab titled 'Your Account'.

What should I do if one of my Bookings does not appear on my Activity Statement?

Please submit a ‘Booking Enquiry’ via the Passport to Rewards Website. You will need to detail the Booking Reference Number, Travel Partner and Booking Date.

Globus The Booking Reference Number is the 6-digit reference number beginning with ‘5’ on your invoice.

To submit a Booking Enquiry, go to ‘Your Account’ and then select ‘Booking Enquiry Search’

 
What are "Non-Redeemable" Passport to Reward Points?

Reward Points remain ‘Non-Redeemable’ until the client has travelled. Please allow up to 35 days after the Travel Date for your Reward Points to become Redeemable.

I’m returning to Passport to Rewards, where have my previous Points gone?

As per a number of previous communications, unfortunately any remaining Reward Points not redeemed by 11:59:59 PM on 15/08/2014 have been expired and can no longer be ‘spent’. However, you will be eligible to earn Reward Points for new bookings made after re-joining Passport to Rewards. And, don’t forget to refer your colleagues to earn Bonus Reward Points.

What should I do if I forget my Passport to Rewards Password?

Go to the Forgotten Your Details? page. Follow the instructions to reset your Password and get access to the site – it only takes 2 minutes.

Alternatively please email info@passporttorewards.com.au with your full name, Member ID, email address (registered with PtoR) and desired Password. Upon confirmation of your details, your Password will be updated within 1 - 2 working days.

What if my contact details change?

You can update your contact details anytime by logging into the Passport to Rewards Website. Simply click on 'Your Account' then ‘Your Details’ and update the relevant details.

How do I claim a Reward?

Please log onto Passport to Rewards using your unique Member ID and Password then click on Reward Catalogue.

Once you have found your Reward(s) of choice, simply follow these steps:

Step 1. Add Rewards to your cart

Step 2. Click on ‘View Cart and Checkout’ under ‘Your Shopping Cart’ on the left hand side of the Reward Catalogue

Step 3. Click ‘Checkout’ and confirm your delivery address

Step 4. Once completed, you will receive an email confirming your order.

Your Reward will arrive within 20 working days. Please contact Passport to Rewards HQ if you haven't received your Reward in this timeframe.


PROGRAM PARTNERS
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Contact Us
Need help or more information? Contact us on 1800 684 114 or email info@PassportToRewards.com.au